Most of your customers are visual learners. Humans speak in words, but we think in pictures. Adding a condition report to your estimates provides a visual aid that helps your customers better understand the performance potential of their piano. 

By giving them a visual aid and saying "Your piano was built for X level of performance, but it is currently performing [here]..." you open the door for your customers to better understand how the estimate you are providing is a solution to their needs.

Condition reports are effective because

  1. They make it easy for your customer to understand their piano.
  2. They help your customers make an informed decision.
  3. They generate more repair jobs.  

As a result, more customers choose to invest in their piano because they actually understand and can articulate exactly how they will benefit from the services you are recommending.

For more information reference these articles:

How Do I Add A Condition Report To My Estimate?

Creating Estimates That Sell

Evaluating The Performance Potential Of A Piano

Writing Great Recommendations

Writing Great Service Descriptions

What Is The Gazelle Service Library



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