Setting customer expectations for arrival windows is easy!

Step 1: Go to Settings > Reminders.

Step 2: Choose the Reminder you want to edit.

Step 3: Edit your Appointment Messages.

Step 4: Remove references to set start times & add your arrival window text..

Step 5: (Optional) Edit your one-off message templates

Step 6: Done.

NOTE: These appointment based reminders are automated reminders that only send when a customer has a future appointment on the calendar and is assigned to this reminder.
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These messages get sent when someone submits an online reservation, when you add an appointment to the calendar, or when the customer confirms an unconfirmed appointment. Click here to edit your one-off messages.
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This setting can only be changed by logging into the Web App at this time.