Handling travel charges in Gazelle is easy!


FROM THE WEB APP


Step 1: Make sure your travel fees are easy to understand.

Step 2: Change your "Outside Service Area" rule.

Step 3: Add a group of items called "Add On Travel Charges" to your service list.

Step 4: Optional: Add a note to your self-scheduler.


Step 1: Simplify your travel fees

Make your travel fee as easy for customers to understand as possible (and link to it on your website and in the footer of all your message templates so there is no confusion).


Step 2: Change your "Outside Service Area" rule.

Suggested Text:  "Oops, it looks like you entered an address that is outside our normal service area. We have an extra travel charge that will get waived if we get more than 3 appointments in your area. Please call to book this appointment today and then tell your friends so we can waive your travel charge!"


Step 3: Optional: Add a group called "Travel Charge" to your Master Service List.

To make this easy for your customers use natural boundaries everyone recognizes.

Using County Boundaries 

Using Natural Boundaries


Step 4: Optional: Add special instructions to your online scheduling.

To add a special note to your self-scheduler click here.


FROM THE MOBILE APP

These settings can only be changed by logging into the Web App at this time.

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