Upgrading / Downgrading your Gazelle Subscription is easy. Click here to change your subscription level.
FROM THE WEB APP
Step 1: Log into your account
Step 2: Go to Settings > Billing
Step 3: Choose your subscription level.
Step 4: Save.
FROM THE MOBILE APP
Billing changes can only be made by the administrator(s) on the account while logged into your web app.
FREQUENTLY ASKED QUESTIONS
What if I have too many active pianos for my new plan?
Don't worry. You can immediately downgrade to whatever plan you need and then take one of the following actions.
- Adjust your number of active pianos to fit your new subscription level.
- Upgrade to an appropriate plan that has higher active piano limits.
- Export your data and/or request we delete your account.
You will see these options as soon as you hit "Save".
Will I lose any of my settings or data if I downgrade my subscription?
No, you will not lose any of your settings or data if you downgrade your subscription.
Will I still have access to my data if I downgrade my subscription?
Yes, you will have access to all your data.
What if I am pausing my account?
If you are pausing your account, just downgrade to 'Free' and your account will be placed into a "Parked State". When you are ready to unpause your account you can upgrade to a paid plan and pick up where you left off.
What is a "Parked State"?
A "Parked State" is a temporary account status that pauses all reminders and provides limited access to critical functions like settings, exporting data, and managing your active piano counts.
Will my account be pro-rated if I upgrade mid-subscription cycle?
Yes, we pro-rated the rest of this billing cycle and credit your account for any unused time on your old plan.
If I downgrade, can I be refunded for the unused time on my subscription.
No, but a credit will be stored on your account should you decide to upgrade at a future date.