Depending on your country, apartment numbers can be formatted by customers when they are self-scheduling their appointment. NOTE: Google Maps informed Gazelle in July 2020 that they are working to expand apartment formatting world wide, but it is only available in limited regions at the present time.

(Option 1) Canada, Australia, New Zealand

Instruct customers to format their apartment number using "Apt# / Street Address" formatting.

Example: using the mailing address of:
386 Young St,
Apartment #1022,
Toronto, ON, M5B 2H3

Google will recognize this address in Gazelle's self scheduler if it is input as "1022/386 Young St, Toronto, ON, M5B 2H3". (This method only works in Canada, Australia, and New Zealand)

(Option 2) United States & all other countries:

Instruct new customers to enter their building number and put the apartment number (and parking instructions) in the appointment notes.

You can easily do this by customizing a special note on your self-scheduler. When you approve their reservation you can manually input their apartment number in "Address Line 2" on their customer file. Gazelle will remember this information for future use.

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