Adding a comment to the customer's timeline from inside the call center is easy!
FROM THE WEB APP
Step 1: Go to your 'Call Center > Reminder Calls'
Step 2: Click on a customer who needs a reminder call.
Step 3: On the 'Timeline"' click 'Add A Comment'
Step 4: Done!
FROM THE MOBILE APP
This feature is only available by logging into the Web App at this time.