Refunding customers their money is easy!

Automatic Refunds through Stripe:
When you approve a refund through Stripe, Gazelle will create a 'Refund Receipt' in QuickBooks (and as needed create offsetting transactions using your clearing account).

Chargebacks through Stripe:
If the customer initiated a chargeback through Stripe Gazelle will create a 'Refund Receipt' in QuickBooks (and as needed create offsetting transactions using your clearing account).

Bounced Checks & Refunds on manual payments:

If you received a NSF notice on a bounced check or you are refunding your customer for any reason; cancel the original invoice in Gazelle and write off the expense using a 'Returns & Refunds' expense account in QuickBooks. Otherwise, you will likely see an error message in QuickBooks (like the one below) which requires your approval before deleting transactions that are linked to the original payment.

Deleting a transaction in QuickBooks will not delete the corresponding transaction in QuickBooks because they are often linked to deposits, sales tax payments, etc...

Did this answer your question?