Refunding customers (or dealing with bounced checks and/or chargebacks) is easy!
Automatic Refunds through Stripe:
When you approve a refund through Stripe, Gazelle will create a 'Refund Receipt' in QuickBooks (and as needed create offsetting transactions using your clearing account).
Chargebacks through Stripe:
If the customer initiated a chargeback through Stripe Gazelle will create a 'Refund Receipt' in QuickBooks (and as needed create offsetting transactions using your clearing account).
Bounced Checks & Refunds on manual payments:
If you received a NSF notice on a bounced check or you are refunding your customer for any reason; cancel the original invoice in Gazelle and write off the expense using a 'Refund receipt' or 'Journal Entry' in QuickBooks.
NOTE: Attempting to edit past transaction sometimes logs an error message in QuickBooks (like the one below). Only you have the authority in your QuickBooks account to delete prior transactions that are tied to other transactions. Also, most of the time deleting a transaction in QuickBooks will not delete the corresponding transaction in Gazelle (unless this is a transaction Gazelle pulled from QuickBooks).