Inserting the "Last Tuning Date" for a given piano is easy using the All_Pianos merge code (See image below for exact syntax). Simply insert the code while building a LifeCycle Reminder template and Gazelle will merge the appropriate info into the email.  

What will this look like to the customer?

Because an email reminder might be for one or more pianos, using this code will simply list all the information about each piano individually. It will look like this when the email is sent...

How do I edit the email templates?

Step 1: Go to Settings > LifeCycle Reminders > Edit

Step 2: Click on the LifeCycle State with the email you would like to edit

Step 3: Locate the emails tab and find the appropriate template, then click the "Edit" button. 

Step 4: Insert the code into the template.

Did this answer your question?