FAQ about Gazelle's Text Message Reminders

Q. How does Gazelle know which phone number to text?
A. When you add a phone number to Gazelle we ask you to record information about it like like "Home, Mobile, etc..." But this might not be correct if your client did not explicitly tell you this is their mobile number. Therefore, when a client is set to receive a text message reminder Gazelle uses this information as the starting line. We will try a mobile number first, but if it fails we will also try the other numbers on file. The service we use to power our text message reminders is ultimately what identifies which phone numbers on a clients file are "textable". And we record this for future reference. At the end of the day, you don't need to worry about whether a phone number is a landline or not, you just need to determine if the client wants to receive text messages, we do the rest.

 Q. Will I have a unique number for by business to send text messages from?
A. Yes, every business receives its own dedicated phone number. 

Q. Can I receive text messages from my assigned number?
A. Yes and No - Your assigned number will be a "Do not reply" phone number assigned to your business. However, you can create an automated response so that if any of your clients do text that number they can be directed to call/text you at a different number.

Q. Will Assigned Numbers be local numbers:
A. Yes, when available. If local numbers are not available we have 4 steps we go through to try to get a number as close to you as possible. 

Q. How does Gazelle determine "Local"
 A. We use the address of your company to determine whether a number is "Local"
 
Q. Can I choose my assigned number?
A. No, the company we use buys pools of phone numbers to resell based on the current demand for their services. At any given time they have certain area codes available but that can change from day to day. 

Q. Once I am assigned a number, do I "own" it?
A. Gazelle is paying for a premium package so we have the opportunity to control access to the phone number. Technically we hold it on your behalf. However, if you disable texting on your account it will release the number and we cannot hold onto it. This process is entirely automated and outside of our direct control.   

Q. Can I spoof my assigned number and make it look like texts come from another number?
A. No, this practice is illegal in most countries. 

Q. What Constitutes a "Textable" number.
A. Any number that is not a landline is generally a textable number. Including we believe, google voice numbers, many VOIP numbers, etc... That being said we do not control whether a number is "textable" we simply report back what we are told about the capabilities of any given number. 

Q. Will all the contacts on file be texted the same message?
A. No, only the default contact will receive the text message reminders.  

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