Pausing (or unpausing) a customer record is easy!

​Step 1: Click on a customer record.

Step 2: Click on the more icon in the top right corner.

Step 3: Click "Pause All Contact Until..." / or "Unpause"

Step 4: Edit the pause until date and reason.

Step 5: Done!

*To unpause a client click either of the 'Unpause' buttons shown below.
​

Step 1: Tap on a customer record.

Step 2: Tap the 'More' action button at the top of the page.

Step 3: Tap 'Pause' / or 'Unpause'

Step 4: Select a date and reason.

Step 5: Done!

​

The pausing feature in Gazelle will let you stop all reminders to a client for a defined period of time. 

The Pausing feature is best used for clients who may not be ready to service their piano right now, but are still interested at some point (e.g. client is out of town, taking a summer break, or remodeling their house, etc.) 

Inactivating a client is best used for clients who are no longer interested in servicing their piano (e.g. moved out of town, sold piano, or no longer using the piano, etc.).