Enabling text / sms reminders in countries outside the United States is easy!
International texting support from Gazelle
Texting / SMS fees in international markets fees are higher so automated SMS reminders in international markets requires an additional subscription to help cover these additional costs.
Gazelle's SMS "Add-on fee" per Month
United Kingdom - $5 USD/mo
Ireland - $5 USD/mo
Netherlands - $10 USD/mo
Australia - $10 USD/mo
South Africa - $5 USD/mo
Iceland - $5 USD/mo
*If you don't see your country on the list, ask us to enable it.
What are we doing to minimize costs?
Gazelle is integrated with Twilio to provide the most reliable SMS automation to the broadest range of countries. Twilio is the world leader in SMS automation space.
How do International SMS phone numbers work?
In order to give your company a dedicated phone number we have to purchase a local phone number from Twilio to use on your behalf. The cost of this varies country to country.
What fees get passed on to my company?
Since Gazelle already absorbs the cost of SMS reminders in the US & Canada, we also absorb some of the costs for our international customers. but we do pass on additional costs to you using a 4 tier structure: $5, $10, $15, and $20 per month for unlimited messages. Because our costs will change over time we revisit these fees annually to assess whether we can maintain the current rate structure. Our goal is to keep our SMS fees as low and as reasonable as possible.
What happens if a local phone number is not available
Due to some local regulations Twilio does not provide local numbers in all countries, but this is constantly changing as they build more international partnerships world wide. If your country is not on the list, just ask and we can check their progress in your country. In some cases we also have the option of purchasing a (US +1) phone number for you and paying the international SMS rates for your country code. However this has two downsides:
- Your customers might not appreciate receiving texts from an international number
- It usually costs Gazelle significantly more per message, and these costs get passed onto you.
We are committed to providing you SMS automation and doing everything we can to make it affordable. Please contact us if you have questions.