Editing the system generated message sent to the customer as you approve / decline a reservation is easy! NOTE: if you want to edit the default template used for this system generated message click here.
FROM THE WEB APP
Step 1: Click on a reservation.
Step 2: Select 'Approve / Decline' at the top.
Step 3: Click 'Customize Email'
Step 4: Click 'Approve or Decline' at the bottom.
Step 5: Done.
FROM THE MOBILE APP
Step 1: Tap on a reservation to edit.
Step 2: Scroll to the bottom of the page.
Step 3: Select 'Send Email Response'.
Step 4: Tap "Customize Email Message"
Step 5: Tap 'Approve / Decline' at the top of the page to send.