With Gazelle, it easier than ever to expand your services by subcontracting piano movers, finish experts, and rebuilding experts; or simply by hiring temporary help during your busy season.

Step 1: Add a new user to your Gazelle account.
Step 2: Connect calendars so you (and Gazelle) know their availability; and so events you add to their Gazelle calendar show up on the calendar of their choice.

Step 3: Choose which services your subcontractor can be scheduled for.
Step 4: Easily fill holes in their calendar with your customers.
Step 5: Grow your business like never before.


(NOTE: If you are looking to offer your services as a subcontractor read this article)


FREQUENTLY ASKED QUESTIONS WHEN HIRING A SUBCONTRACTOR

Can subcontractors access my entire database?

No, subcontractors have limited access and can only:

  • View their own calendar (not the calendar of other users).

  • Contact or message customers using the Gazelle app (they cannot see the customer's full phone or email address).

  • They cannot download or export your data.

  • They cannot delete customer or piano data.

  • They can only change settings related to their user (they do not have administrator access to your company wide settings).

  • They can only view customers for whom they are the preferred service provider (or for whom no preferred technician exists).

  • Click here to read about user permissions and access limitations.


Is there an extra charge for adding subcontractors?

Yes, extra users can be added to Professional level subscriptions for $40 a month (You can easily cover these costs by scheduling at least 1 appointment per month on their calendar). Click here to add a new user.


Can I subcontract someone who does not use Gazelle?

Yes, you will need to add them as a user on your Gazelle account first and then ask them to connect the outside calendar they use for scheduling. Click Here for more information.


Can my subcontractor hide the details of their private customers that are synced to their Gazelle calendar with my company?

Yes, all they have to do is enable 'Privacy' when they integrate their calendar(s). Click Here for more information.


Can I remove a subcontractor user at any time?

Yes, click here to inactivate a user. If you are hiring temporary help you can easily reactivate a user at any time. Inactive users are not billed, cannot log into their account, and can be reactivated at any time.


Can I add users in different timezones?

Yes, if you are expanding your business into multiple timezones you can easily schedule users in their local timezone (even if it is different than the timezone for your company). Click here for more information.


Can I temporarily subcontract local technicians to help out during my busy season?

Yes, check out this article.


Can I subcontract Piano Movers?

Yes, check out this article.


Can I subcontract young technicians and send them all my low quality pianos?

Yes, check out this article.


Can I subcontract experienced technicians (or specialty providers) to expand my service offerings (action regulation, voicing, finish repair, etc...)?

Yes, check out this article.


Can I hire subcontractors (e.g. piano movers or finish experts)? while also being a subcontracted technician?

Yes, check out this article. You can create a circular agreement with a piano mover or finish expert where you book their services for your customers under your company name; and then your subcontractor's customers can book your services using you as a subcontractor for their company.


Can I limit the services this subcontracted user can provide?

Yes, edit the items on your Master Service List to limit the services different users can provide. Read this article.

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