Adding a customer to a Reminder is easy. You can add customers one at a time (or in bulk using the Reminder Reassignment Tool).
FROM THE WEB APP
Step 1: Go to a customer record > upcoming messages > no reminder assigned..
Step 2: Click 'no reminder assigned' to assign a reminder.
Step 3: Select the Reminder you want to assign this customer to.
Step 4: Done!
FROM THE MOBILE APP
Step 1: Tap on a customer record.
Step 2: Scroll down to the 'Upcoming Messages' section.
Step 3: Tap on 'No reminders assigned'
Step 4: Under 'Assigned Reminder' Tap on 'None' to choose a reminder.
Step 5: Tab 'Back' to verify the client is now on a reminder.
Step 6: Done!