Churches, schools, and arts organizations often have a central billing office that manages multiple pianos dispersed across many locations. The LDS church is a prime example so we will cover this in detail.
How is the LDS church organized?
With regard to piano service, the LDS church has a form of Governance that is unique with regard to how they purchase and schedule piano maintenance. As a piano technician, you will usually need to deal with a few different layers of people within the organization who each have specific roles.
What Do I Need to Know?
What you need to know is that an LDS “Area” is the part of LDS Governing Structure that oversees a group of regional “Stakes”. “Stakes” are comprised of 5-12 local “Wards” or “Branches” which are the local congregations where most of the pianos reside. Here is an example of how the Waco, TX Stake is organized
How LDS Stakes and Wards Manage Piano Inventory:
The Stake usually bears the financial responsibility for all the pianos within its Wards and Branches; so billing for piano service within a Stake will be managed by a single individual at the Stake Headquarters. However, gaining access to each building will be handled by the individuals at each location. Wards will usually have 2-3+ pianos at the same location. Branches are simply smaller Wards that will usually only have 1 (maybe 2) pianos on location.
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