Gazelle

George Buss

Custom Messages

Custom Messages Overview

What is the difference between a custom message template and a system generated one-off message?

Custom Messages vs. One-Off Messages

Custom Templates Overview

How do I use merge codes to personalize and enhance my custom message templates?

Using Merge Codes & Formatting To Hyperlink Text And Personalize Custom Messages

How do I organize my custom message templates using the 'Internal Display Name'?

Organizing Your Custom Message Templates

How do I see all future scheduled custom messages?

Viewing All Your Scheduled Custom Messages

Custom Templates Tips & Tricks

How Do I Edit My Custom Message Templates?

How Do I Create New Custom Message Templates?

How Do I Delete A Custom Message Template?

Sending a custom message to a specific customer.

How Do I Send A Custom Message To A Specific Customer?

Editing / deleting a scheduled custom message after it has been saved.

How Do I Edit / Delete A Custom Message After It Has Been Saved?

Sending a custom message (and changing a client's contact preference in order to send a message).

How Do I Send A Custom Message To A Customer From The Gazelle App?

How To Use Custom Templates

How Do I Edit One-Off Email Templates?

How To Edit System Generated Messages

Find answers and get help from Intercom Support and Community Experts

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